Texas Roadhouse Customer Says His $30 Filet Has Been Swapped Three Times. Now He’s Warning Everyone
A Texas Roadhouse customer says he got a steak he never ordered, and he claims it was not the first time it happened. TikTok user Kenneth Card, who posts as @kennethcard3, says he ordered an eight-ounce filet meal for about $30 but quickly suspected that the steak on his plate was actually sirloin.
Card says the incident was especially frustrating because, according to him, this was the third time he had received sirloin after ordering filet. His TikTok video has since turned the alleged mix-up into a broader conversation about paying attention to what arrives on the plate, particularly when ordering a more expensive cut of steak.
The Customer Says He Recognized the Steak
According to Card’s video, he noticed something was wrong shortly after receiving his meal. He says he had ordered an eight-ounce filet and believed the steak in front of him looked more like sirloin.
Card says he had previously worked as a cook, and he used that experience to explain why he questioned the cut. Rather than simply assuming the restaurant had made a mistake, he says he raised the issue with the staff and asked them to check the steak.
According to Card, the server took the plate back for verification. He says the restaurant later told him that the steak was indeed sirloin.
That account is the central claim in the video. There is currently no independent verification of the incident, and the location where Card says this happened has not been publicly identified.
He Claims It Has Happened Three Times
The complaint became more significant because Card says this was not an isolated experience for him. He alleges that he had been served sirloin twice before after ordering filet, making the latest incident his third alleged mix-up.
Card also says he brought the issue to a manager and left frustrated with how the situation was handled. He ends his video by encouraging other diners to pay attention to what they order and what they receive.
His comments are allegations based on his personal experience. There is no evidence in the available information that the alleged substitutions were intentional or that they represent a broader practice at Texas Roadhouse.
Filet and Sirloin Are Different Cuts
The distinction matters because filet and sirloin are not simply two names for the same steak.
Texas Roadhouse sells an eight-ounce Dallas Filet, which is one of its more expensive steak choices. Filet is generally associated with tenderness, while sirloin is a different cut that is typically firmer and generally less expensive.
That difference is why Card’s complaint centers on the identity of the steak rather than its taste or preparation. His claim is that he ordered one cut and says he was served another.
The approximately $30 price he mentions comes from his account of what he ordered. It should not be treated as a verified nationwide Texas Roadhouse price because restaurant pricing can differ by location.
The TikTok Does Not Establish a Chainwide Problem
It is easy for a restaurant complaint shared online to become much bigger than the original incident. In this case, however, the available information supports Card’s account of what he says happened to him, not a conclusion about Texas Roadhouse restaurants generally.
There is no evidence that Texas Roadhouse intentionally substituted a less expensive steak. There is also no evidence that the alleged issue occurred at multiple restaurants or that other customers are routinely receiving sirloin when they order filet.
The three alleged incidents have not been independently verified either. Without additional documentation or a response from the restaurant, the claims remain Card’s account.
That distinction is important because an individual order mix-up and a chainwide practice are two very different stories.
Why the Complaint Has Resonated With Diners
The appeal of Card’s warning is fairly simple: customers want to receive the item they ordered. That becomes particularly noticeable when two different cuts of steak are involved, and the customer believes the restaurant served something other than what appeared on the order.
Card’s video puts the focus on something many restaurant customers can relate to: checking an order before assuming everything is correct. His warning is based on his own experience, but it has also opened a discussion about how customers identify what they have been served.
Still, a customer’s visual assessment is not enough to establish that a restaurant deliberately made a substitution. In Card’s case, he says the restaurant checked the steak and confirmed that it was sirloin, but the broader circumstances surrounding the order have not been independently established.
Texas Roadhouse Has Not Been Identified as Confirming the Claims
The restaurant involved in Card’s account has not been publicly identified, according to the available information. There is also no public response from Texas Roadhouse identified in the reporting available for this story.
That leaves several important questions unanswered, including what happened during the earlier two alleged incidents and how the restaurant handled the latest complaint beyond Card’s description of the exchange.
For now, Card’s TikTok remains the source of the allegations. His claim that he received sirloin after ordering an eight-ounce filet, and his allegation that it was the third time it happened to him, should therefore be understood as his account rather than established evidence of a wider problem.
What Diners Can Take Away From the Story
The main lesson from Card’s experience is not that Texas Roadhouse is deliberately swapping steaks. The available information does not support that conclusion.
Instead, his video highlights the frustration that can follow when a customer believes the food delivered does not match the order placed. In this case, Card says he noticed the difference, questioned it, and asked the restaurant to verify the steak.
Until more information becomes available, the story remains about one customer’s reported experience. There is no verified evidence that the alleged substitutions are a chainwide practice, that multiple restaurants were involved, or that Texas Roadhouse intentionally served a cheaper cut.
For diners, Card’s warning is ultimately a reminder to pay attention to what arrives at the table, especially when ordering a specific steak cut. Whether his experience was an isolated mistake or something requiring further explanation remains unclear.
