15 Customer Habits That Unintentionally Frustrate The Waitstaff
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Dining out is meant to be enjoyable, but sometimes diners unknowingly make their server’s job harder. Small actions, from leaving a mess to not being ready to order, can add extra stress for waitstaff and impact their ability to provide smooth service. Here are 15 habits that restaurant staff often find frustrating, which are easy to avoid for a better dining experience for everyone.
Not Being Ready to Order
When you call a waiter over but aren’t prepared to order, it slows down service for everyone. Take a moment to decide so that you’re ready to go when they arrive.
Ignoring the Waitstaff
Not acknowledging a greeting or request from the server can feel dismissive. A simple nod or “thank you” shows respect and helps the interaction go smoothly.
Talking on the Phone
Taking calls or scrolling through your phone while ordering can come off as disrespectful. Giving waitstaff your attention, even briefly, helps set a positive tone.
Snapping or Waving for Attention
Using gestures like snapping fingers or waving can be interpreted as rude. Instead, try making eye contact or a polite wave to signal that you’re ready.
Arriving Right Before Closing
Showing up just before closing time can mean servers have to work late. If you’re planning to dine near closing, consider calling ahead to check if there’s enough time to order.
Asking for Items One by One
Requesting items like water, sauces, or condiments one at a time means extra trips for the server. Try to make all your requests at once to help things move along.
Constantly Changing Orders
Repeatedly altering your order can be confusing and may lead to mistakes or delays. Once you’ve ordered, try to stick with it to avoid disruption.
Leaving a Big Mess
While some crumbs or spills are normal, excessive mess makes cleanup challenging. Tidying up a bit can make things easier for the next guests.
Allowing Kids to Roam Freely
Letting children run around can be a safety issue, especially when servers are carrying hot plates or drinks. Keeping children at the table is safer for everyone.
Grabbing Items from the Waiter’s Tray
Reaching for items on the server’s tray can lead to spills. Letting them serve items directly prevents accidents.
Complaining About Food Quality to the Server
Waitstaff don’t prepare the food, so blaming them for issues with dishes can feel unfair. Politely ask them to address the concern with the kitchen staff.
Asking for Separate Checks at the End
Splitting checks after a meal is more complicated than doing so at the start. If you know you’ll need separate checks, let the server know upfront.
Changing Tables Mid-Meal
Switching tables after being seated can create confusion, especially if the restaurant has a seating system. If you’d prefer a different table, ask before you settle in.
Lingering After Your Meal
Staying at the table long after you’re done eating, or “camping,” limits the server’s ability to seat new guests. If the restaurant is busy, consider moving to a different area to continue your conversation.
Assuming Immediate Service
Expecting instant attention during busy hours can be unrealistic. Patience during peak times helps ensure a better experience for everyone.
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