12 Rules You’re Likely Breaking When Using Self-Checkout

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Self-checkout lanes can save time and make grocery shopping more convenient, but it’s important to follow the guidelines for a smooth experience. Many shoppers unintentionally break simple rules that lead to delays or confusion. By being mindful of these habits, you can ensure a hassle-free checkout for yourself and others. Below are 12 common mistakes people often make when using self-checkout, and how to avoid them.

Holding Up the Line

During busy hours, being aware of your surroundings is key. Taking too long to figure out the machine can frustrate those waiting behind you. Be prepared before you start scanning to keep things moving smoothly. Following basic courtesy helps keep things running smoothly for everyone.

Skipping Steps in the Scanning Process

Rushing through the scanning can lead to missed items, causing errors and potentially leading to issues like being flagged for theft. Take your time and double-check each item to ensure it scans properly.

Incorrectly Weighing Produce

When purchasing fresh produce, it’s important that you weigh and label your items accurately. Follow the machine’s prompts carefully to avoid mistakes that could cause delays.

Ignoring Price Discrepancies

Sometimes, the prices in the system aren’t updated. If you notice a price error, don’t hesitate to report it to store staff. This can help you avoid overpaying and ensure fair pricing for others.

Exceeding Product Limits

Don’t be caught off guard at self-checkout when you realize you can’t buy all the items in your cart due to store limits. Certain products, especially those on sale or in high demand, often come with purchase restrictions. Exceeding these limits can cause issues at checkout and hold up the line. To avoid unnecessary delays, make sure you’re familiar with the store’s policies before you reach the register.

Paying For Bags

If you bring your own reusable bags, you’re in the clear. However, if you don’t, many stores now charge for each bag you use at checkout. Be sure to keep track of how many bags you’re using and pay for the exact number to avoid any surprises at the register.

Letting Children Play with the Machine

If you’re shopping with kids, supervise them closely. Allowing them to play with the self-checkout machine can lead to scanning errors, slow down the process, or even cause costly mistakes.

Not Scanning All Items

Failure to scan all of your items—whether by accident or oversight—can be considered theft. Double-check that everything has been scanned correctly to avoid trouble at the exit.

Being Too Close

Be mindful of others while at the self-checkout station. Give people enough space to operate and keep your cart out of the way to help maintain a smooth flow for everyone.

Use the Help Button Wisely

The help button is there when you genuinely need assistance, not for having a cashier do the self-checkout process for you. Using it for small or unnecessary issues can slow things down for others. Take the time to learn how the system works, and reserve the help button for situations that truly require support. This keeps the process efficient for everyone.

Double-Check the Kiosk Before You Leave

Before you walk away from the kiosk after paying, take a moment to scan the area. It’s easy to forget a bag, your receipt, or even an item you’ve purchased. Doing a quick check ensures you haven’t left anything behind, saving you from an unnecessary trip back to the store.

Avoid Overloading Self-Checkout with Too Many Items

While it’s not against store policy to buy a lot of groceries, using self-checkout with an overflowing cart can lead to delays and frustration for others in the line. Processing a large number of items at the kiosk can take longer than you might expect. If you have a big haul, consider opting for a cashier instead. Cashiers are experienced and much quicker at scanning large orders, which helps keep the checkout process running smoothly for everyone.

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